Refund & Cancellation Policy

We want you to feel confident engaging Khanya. This policy explains how cancellations and refunds work across our services.

Discovery calls

Discovery calls are free. If you need to reschedule or cancel, just let us know as early as you can so we can free up the time.

Business Start-Up and Business Branding (fixed fee, paid upfront)

This covers the Start-Up Essentials, Start-Up Plus and Start-Up Complete packages, and Business Branding. Because this work begins promptly, and the Start-Up packages involve third-party submissions, refunds are handled as follows:

• If you cancel before we have started any work or made any submission, we'll refund you in full, less any third-party fees already paid on your behalf.
• Once work or submissions have begun, the fee is non-refundable, as the work and any related costs are already underway.

Scoped work (consultancy, diagnostic, and project engagements)

• These begin only after a written scope and quote are agreed.
• If you cancel before work begins, any deposit is refundable less any costs already incurred.
• Once work is underway, fees for work already completed are non-refundable. We'll always be fair and transparent about what has and hasn't been done.

Retainers and ongoing advisory

• Ongoing arrangements can be cancelled with 30 days' written notice.
• Fees for the current period are not refundable, but you won't be charged for periods after the notice takes effect.

How to request a cancellation or refund

Contact us at gladiola@khanyabusinessconsulting.co.za or +27 73 798 0608. We'll respond promptly and treat every request fairly.

Our commitment

If something has gone wrong on our side, tell us. We would always rather make it right than hide behind a policy.